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Amenities & Services

Make the Most Out of Your Stay at Condado Plaza

The Condado Plaza Hilton in San Juan, Puerto Rico offers a full range of upscale hotel amenities to meet the needs of our business and leisure guests.

Our exclusive oceanfront and lagoon-side setting makes us the perfect plunge point for exhilarating water sports, including snorkeling, kayaking and stand-up paddle boarding. The state-of-the-art fitness center will get your heart racing and our three lobby bars offer countless opportunities for sipping and socializing deep into the evening. Nine onsite restaurants and bars ensure a setting for every taste and occasion, while the four pools located throughout the grounds – including Puerto Rico’s only saltwater pool – mean your next dip is always just a few steps away.

If you’re traveling with little ones, the water slide and children’s activities promise to keep them enthralled, and bicycle rentals and a paddle tennis table will make for some serious family bonding. When it’s time for Mom and Dad to sneak off for a little grownup fun, our professional babysitters offer peace of mind for a guilt-free shopping spree in Condado or a romantic dinner at Pikayo without a kid’s menu in sight.

Guest amenities at The Condado Plaza Hilton include:

For Your Convenience

  • Audio/Visual Equipment and Support by PSAV
  • 24-Hour Business Center
  • Express Mail
  • Fax
  • 19 Meeting Rooms
  • Outdoor Venues
  • Office Rental
  • Photocopying Service
  • Printer
  • Customized Group Web Page
  • Experienced Event Managers
  • Professional Catering Services

For Your Business Travel Convenience

  • HHonors Points & Miles
  • Preferred Rates for Corporate Accounts
  • 24-Hour Business Center
  • Fax
  • Photocopying Service
  • Printer
  • Courier Service
  • 19 Meeting Rooms
  • 24-Hour Fitness Center
  • Lobby Bars for After Hours Networking

For Your Family's Comfort and Convenience

  • Babysitting Service
  • ScoutAbout self guided scavenger hunt
  • Children's Activities
  • Children's Menu
  • Cribs
  • Family Package Offered
  • High Chairs
  • Toddler’s Pool

For Your Comfort and Convenience

  • Automated Teller (ATM)
  • Baggage Storage
  • Car Rental Desk
  • Clothing Store
  • Concierge Desk
  • Elevators
  • Gift Shop
  • Grab-n-Go and Convenience Store
  • Guest Activity/Recreation Desk
  • Laundry/Valet Service
  • Nearby Public Bus Stop
  • Lounge
  • Luggage Hold
  • Multi-Lingual Staff
  • News Stand
  • In-Room Safety Deposit Box
  • Tour Desk
  • Boarding Pass Station
  • Airline Departure Monitor

For Your Fitness and Recreation Convenience

    • Beach
    • Bicycle Rental
    • 24 Hour Fitness Center
    • Kayak, Pedal Boats, and Stand Up Paddle Boards Rental
    • Paddle Tennis Table
    • Pool
    • Sightseeing Tours
    • Snorkeling at the Taino themed artificial reef
    • Tennis Court
    • Self-Guided Kids Scavenger Hunt

Hotel Policies

The Condado Plaza Hilton Hotel Policies

Resort Charge

Daily Resort Charge will be added to the room rate and includes: 24HR Business Center, 24HR Fitness Center, Local & Toll free calls, 24HR Tennis Courts, in-room coffee & tea, Scout About Program, Pool Concierge, Newspaper in Lobby, Boarding Pass Printing Station, 24HR Access to the Main Pool and Jacuzzi, Beach Chairs and Umbrellas, Pool Lounges and Towels. This charge is in addition to the rate quoted and is not a government imposed charge.

Smoking Policy

The hotel is 100% Non-Smoking

Check-in / Check-out

Check-In Time: 4:00 pm
Check-Out Time: 12:00 pm

Minimum Age to Register


Early Departure Fee

One night room and tax based on the rate for that evening. 

Early Check-In Fees

Before 6AM: Full Daily Rate 

7AM - 11AM: $60.00 plus taxes

11AM - 2PM: $30.00 plus taxes

*Subject to availability upon arrival

Late Check-Out Fees 

Until 2PM: $50.00 plus taxes

Until 4PM: $75.00 plus taxes

After 4PM: Full Daily Rate

*Subject to availability upon arrival


Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online. 


Hotel Currency: US Dollar
Accepted Payment Options:

  • American Express
  • Diner's Club
  • Discover
  • MasterCard
  • MasterCard (Canada)
  • Visa


Service animals allowed: Yes
Pets allowed: No 


Self parking: $18.96
Valet parking: $25.65

  • Secured Available 
  • Covered Available 
  • In/Out Privileges Available